This Limited Lifetime Warranty applies to items purchased from the WaxonWare website only.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.
During the Warranty Period, WaxonWare will repair, replace, refund or partial refund a product that proves defective because of improper material or workmanship, under normal use and maintenance.
This warranty excludes damage caused by accident or abuse occurring from daily use, including damage caused by overheating, and it does not apply to scratches, stains, discoloration or other damage to external or internal surfaces which does not impair the functional utility of the product.
In regards to nonstick cookware the warranty excludes the nonstick ability of the pan as well if 3 months have passed from purchase date, since this aspect of the product is greatly influenced by many factors such as heat settings, oils used, cleaning and storage methods which are all user based.
What voids the warranty of my WaxonWare product?
• If your WaxonWare is left on extremely high heat for an extended period of time.
• If your WaxonWare is left empty on a heated burner
• If metal utensils are used on the nonstick cooking surface.
• If you use scouring pads, steel wool, abrasive cleansers, bleach and/or oven cleaners
What do you have to do?
To obtain warranty service, please contact us at [email protected] with your valid order number, issue or problem and photos if applicable so that we can determine the problem and the most appropriate solution for you.
